Hotel Las Olas is committed to respecting your privacy and protecting your personal information.

We have written this Privacy Policy to let you know how we use your personal information. In it, we explain the types of personal information we collect, how we collect it, what we use it for and who we may share your personal information with.

Below is a high level summary of the Privacy Policy, setting out the most important points.

This Privacy Policy comes into effect from 22 July 2014. This Privacy Policy applies to all information we process about you in connection with your relationship with us as a customer or potential customer, including where you have an account with us.

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High level policy

What this Privacy Policy covers This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with the Las Olas Group as a customer or potential customer. By “Personal Information” we mean information about you where you are, or could be, identified, such as your name and contact details, your travel arrangements and purchase history and information about your access to our websites.

When do we collect personal information?

We collect personal information about you whenever you use our services (whether services provided directly by us or by other companies or agents acting on our behalf), when you stay with us, when you use our websites, or when you use our call center or mobile applications.

What types of personal information do we collect? 

We collect personal information about you, about your travel arrangements, about how you use our services and about how you use our websites, call center and mobile applications. This may include information that you provide to us directly or through companies or agents we work with, as well as information, which we collect when you use our services.

What do we use your personal information for?

• To provide the services you have asked us to provide.
• To personalise your travel experience.
• To communicate with you about products and other services you have asked us to provide.
• To provide you with marketing and offers from us (where we have your permission to do so).
• To improve our services.
• For security purposes.

Who do we share your personal information with?

Your personal information is only shared within the Hotel Las Olas group.
We do not sell personal information to third parties.

How we look after the policy

We will keep this Privacy Policy under review and notify you of any changes by posting the revised policy on hotellasolas.es, to take effect as soon as it is posted.